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Delivery Information
Some of our online competitors offer 'free' shipping. But is it really free? The fact is, all companies incur shipping costs and frequently inflate the prices on their merchandise in order to cover those costs. We prefer a more straightforward approach. Our prices reflect the great deals we've negotiated, and our shipping & handling costs are clearly stated, not hidden. We believe in offering huge everyday savings (even after shipping & handling fees), plus best-of-class service. The trust of our customers is important to us.
Continental USA: The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be by simply submitting your zipcode. Any shipping upgrades may result in additional charges. See each product details for standard shipping methods and shipping upgrade options.
Canada: There will be an additional 12% surcharge added during checkout that cover all duties and taxes (including GST/PST/HST) and brokerage fees. You will not be billed any additional charges by the freight carrier or the Canadian government. If you prefer to pay duties, taxes and brokerage fees when the shipment arrives, or if you wish to use your own customs broker, please provide all pertinent information in the special instructions section of your order. Shipping upgrades may not be available to Canada. If you have questions about shipping options to Canada, please contact our customer service at 501.679.7800 before ordering.
Alaska/Hawaii/Puerto Rico: The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be by simply submitting your zipcode. Some larger furniture pieces such as desks, or beds may require a freight quote before shipping. Please contact us at 501.679.7800 for rates before ordering.
International: The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be by simply submitting your country, state/province, and zip/postal code. Click here for full international shipping details. Some larger furniture pieces such as desks, or beds may not be able to ship Internationally. Or, they may require a freight quote before shipping. Please contact us at 501.679.7800 for rates before ordering.
Once your order leaves our warehouse you will receive a notification of shipping via the e-mail address you provided during checkout. If you do not have e-mail access, feel free to contact Customer Service ( 877.804.7650 ) for order/shipping status details.
Most orders will ship in one of 3 ways (see product details for more information):
- Ground Shipping. Usually spends 3 - 7 business days in transit.
- LTL Shipping. This delivery option is for larger and/or assembled items, and is curbside only. Normal transit time is 3-5 days. You will be required to help unload the order from the truck, and then be responsible for moving your order into your home, assembly (if necessary), setup and disposal of packaging.
